Privacy Policy
Effective Date: January 15, 2025
Introduction and Overview
At silquarionthex, we take your privacy seriously and are committed to protecting your personal information. This comprehensive privacy policy explains how we collect, use, store, and safeguard your data when you interact with our financial education platform and services.
As a Canadian company based in Quebec, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec's Private Sector Act respecting the Protection of Personal Information in the Private Sector (Bill 25), and other applicable privacy laws. We believe transparency about our data practices builds trust and helps you make informed decisions about sharing your information with us.
This policy applies to all users of our platform, including visitors to our website, registered members, course participants, and anyone who communicates with us through various channels.
Information We Collect
We collect different types of information to provide you with personalized financial education services and improve your learning experience. Understanding what information we gather helps you make informed choices about your privacy.
How We Use Your Information
We use the information we collect for legitimate business purposes that directly benefit your learning experience and help us provide better financial education services. Our data usage is always proportionate and relevant to the specific purpose.
Educational Service Delivery
Your personal information helps us deliver personalized learning experiences, track your progress through our courses, provide certificates of completion, and offer relevant educational recommendations based on your interests and learning patterns.
Communication and Support
We use your contact information to send important updates about your courses, respond to your inquiries, provide technical support, and share relevant educational content that matches your learning goals. We may also send periodic newsletters about new course offerings and financial education resources.
Platform Improvement
Anonymous usage data helps us understand how students interact with our platform, identify areas for improvement, develop new features, and create more effective learning materials. This analysis helps us make our educational content more engaging and accessible.
Data Retention and Storage
Active Account Period
While your account remains active, we retain your personal information and learning data to provide ongoing services, track your progress, and maintain your educational records for future reference.
Post-Account Closure
After account closure, we retain essential information for 7 years as required by Canadian business record-keeping requirements, including financial transaction records and educational certificates you've earned.
Marketing Communications
If you've subscribed to our newsletters or marketing communications, we retain your contact preferences and communication history until you unsubscribe or request deletion of your marketing profile.
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include industry-standard encryption, secure data transmission protocols, and regular security assessments.
All sensitive data is encrypted both in transit and at rest using AES-256 encryption standards. We use secure HTTPS connections for all data transmission and employ multi-factor authentication for administrative access to our systems. Our servers are hosted in Canadian data centers that meet strict security compliance standards.
We regularly conduct security audits, maintain up-to-date security software, and train our staff on data protection best practices. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security of your information.
Your Privacy Rights
Access and Portability
You have the right to request access to all personal information we hold about you, including your learning progress, communication history, and account details. We'll provide this information in a commonly used, machine-readable format within 30 days of your request.
Correction and Updates
You can request corrections to any inaccurate or incomplete personal information in your account. Most personal details can be updated directly through your account dashboard, while other changes can be requested through our support team.
Deletion Rights
You may request deletion of your personal information, subject to certain legal and business requirements. We'll delete your data within 60 days unless we have legitimate grounds to retain specific information for legal compliance or educational record-keeping.
Communication Preferences
You can opt out of marketing communications at any time by using the unsubscribe link in our emails or updating your communication preferences in your account settings. Essential service communications may still be sent as needed for your account security and course delivery.
Data Sharing and Third Parties
We do not sell, trade, or rent your personal information to third parties. We only share your data in specific circumstances that directly support our educational services or when required by law.
Service Providers
We work with trusted third-party service providers who help us deliver our educational platform, process payments, send communications, and analyze website usage. These providers are contractually bound to protect your information and may only use it for the specific services they provide to us.
Legal Requirements
We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, ensure platform security, or investigate potential violations of our terms of service.
International Data Transfers
Your personal information is primarily stored and processed in Canada. When we use service providers located outside Canada, we ensure they provide adequate protection for your personal information through contractual safeguards and compliance with international privacy frameworks.
Any international transfers comply with Canadian privacy law requirements, including obtaining appropriate consent where necessary and ensuring adequate protection measures are in place to safeguard your information.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze how you use our platform. Cookies are small text files stored on your device that help us recognize you and improve our services.
Essential Cookies
These cookies are necessary for our website to function properly and cannot be disabled. They enable basic functions like page navigation, secure access to your account, and remembering your login status during your session.
Analytics and Performance
We use analytics cookies to understand how visitors interact with our website, which pages are most popular, and how we can improve the user experience. This information is collected anonymously and helps us make data-driven improvements to our platform.
You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality and your user experience.
Children's Privacy
Our services are designed for adults and we do not knowingly collect personal information from individuals under 18 years of age. If we discover that we have inadvertently collected information from someone under 18, we will delete that information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action to remove that information from our systems.
Policy Updates and Changes
We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or platform features. When we make significant changes, we'll notify you by email and post the updated policy on our website with a new effective date.
We encourage you to review this policy regularly to stay informed about how we protect your privacy. Your continued use of our services after policy updates constitutes acceptance of the revised terms.
Privacy Questions and Contact Information
If you have questions about this privacy policy, want to exercise your privacy rights, or need to report a privacy concern, please contact us using the information below:
Address: 11658 Salaberry Blvd, Dollard-Des Ormeaux, Quebec H9B 2R8, Canada
Phone: +12508241572
Email: info@silquarionthex.com
We aim to respond to all privacy inquiries within 30 days and will work with you to resolve any concerns about how we handle your personal information.